Privacy Policy

Your privacy is important to Bite. This Privacy Policy explains the privacy policies of Bite Communications Limited, Bite Communications (Canada) Limited, Soundbite Communications SARL, Bourne Marketing Group Inc (in the USA) and our affiliates trading under the Bite name, including the name “Bite Marketing” (”Bite”, “we”, “our”, or “us”) with respect to the use of the website at (”Website”), and informs you about Bite’s collection and use of personal data via the Website.

Please note that Bite might amend this Privacy Policy from time to time. Therefore, please check this Privacy Policy for updates.

By using the Website, you acknowledging and accept this Privacy Policy. By continuing to use this Website, you accept the updates.

For the purposes of EU data protection law, Bite is a data controller of any of your personal data that it may collect and process via this Website. A data controller is the person who determines the purposes for which, and the manner in which, any personal data is processed. Data controllers have a responsibility to establish practices and policies in line with the Act.

The meaning of personal data

”Personal data” means data that we store electronically, for example on a computer, or in certain paper filing systems, relating to a living individual who can be identified from those data (or from those data and other personal data in our possession). Personal data can be factual or an opinion.

Information that we collect

We may collect and process the following personal data about you:

  • If you contact us, a record or copy of that correspondence and of your email and other contact 
  • Information that you provide by filling in forms on the Website, such as via a Contact Us form, or 
 when subscribing to our RSS feeds or other services, or to post comments on our blogs.
  • Information that you provide when completing an on-line job application, including in any 
 document or material that you attach to the on-line form or that you email to us.
  • Information that you provide when you report a problem with using the Website.
  • If you complete a survey via the Website or that we email you, the information that you provide in 
 your survey response.

We may also collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to analyse the use of the Website. These are statistical data about our users’ browsing actions and patterns, and do not identify any individual.

We do not seek any sensitive or confidential personal data through the Website, and we suggest that you do not provide any such information through the Website. If you provide such information through the Website, for example in a CV when uploading a job application, then we will consider that you have provided your consent to our using that information as here described or as described when you disclose the information.


Bite may also use “cookies” to track your use of the Website. A cookie is a piece of software that a Web server can send to the users’ PCs or other devices when they visit a website and use to identify the users should they visit the Website again, or if they visit another website which recognises that cookie. Cookies can improve the user’s experience of a website, including by helping them navigate a website. Information collected in this way is capable of being associated with personal data that users provide to us through our Website.

We will not, however, use cookies to track your use of our website unless either you consent to this, or such use of cookies is essential to the use of the Website or to our provision of a service via the Website which you have requested.

For further information on cookies, including how to see what cookies have been set on your device, and how to manage and delete them, visit

We use or may use the following cookies which are essential to the provision of a service that you have requested:

Cookie Acceptance Up to two years That, when visitors to the Website indicate acceptance of our cookie use, they do not have to do this each time they make repeat visits to our Website. A further request fo such acceptance will be triggered when the acceptance cookie expires.
Cookies used for online forms. These cookies are not yet used. Please check for updates. When introduced, these cookies will enable us to operate our on-line Contact Us and job application forms. These cookies will be set only for users filling out those forms.
WordPress Two weeks These cookies allow users to log in and comment on our blogs. Source is WordPress.


In addition to essential cookies, we use the following cookies, all sourced from Bite:

Google Analytics
Two years These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. All the information that these cookies collect is anonymous and is only used to improve how the Website works. You may opt out of tracking by Google Analytics by visiting:
Mouseflow Analytics Two years These cookies collect information about how users use a website, by tracking mouse movements, mouse clicks and scrolling to generate heatmaps indicating the most used parts of the website. and opt out at"


You may set your PC or device to refuse to accept cookies by activating the relevant setting on your browser (follow the instructions provided by your browser, usually located within the “Help”, “Tools” ”or “Edit” facilities in the menu). Disabling a cookie does not delete the cookie from your browser; you will need to do this yourself from within your browser. Note that if you disable cookies you may be unable to access certain parts of the Website.

Where we store your personal data

We may transfer your personal data to, and store them at, a destination outside the European Economic Area (”EEA”) or your country of residence. We may also arrange for your personal data to be processed by staff operating inside or outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this Privacy Policy. Please note also that, while the Website has different pages or frames for Bite’s different office locations, we have only one website and so, by submitting information via the Website, you agree to transmission of your personal data across borders and outside the EEA.

Use of your personal data

We use your personal data in the following ways:

  • Communicating with you about your requests and dealing with those requests.
  • Operating the Website and improving the user experience of our Website.
  • Providing goods or services which you have requested.
  • Recruitment, processing job applications and keeping employee records and recruitment 
  • Providing you with information about products or services that you request from us or which 
we feel may interest you, where you have consented to be contacted for such purposes. We will 
normally send this information by electronic means (SMS or email). You may opt out of this and 
if you do not wish to receive this information, please update your preferences via our Website or 
contact us by one of the methods referred to on our Website.
  • Enforcing our rights under any agreement we may have with you.

Disclosure of your personal data

We will not disclose your personal data to any third parties except:

  • To persons who perform services on our behalf, including those who provide marketing services 
to us.
  • To persons to whom we transfer our business or our agreements with you
  • As required by law or regulation or to enforce our legal rights or agreements.
  • To such persons as you have given your consent for us to do so.
  • To deliver our publications.
  • To our affiliates, which means our majority held subsidiaries, our ultimate holding company and its majority held subsidiaries

We may provide your contact details included in your personal data to third parties for the purpose of their informing you about their services, where you have consented for such purposes. You may opt out of this and if you do not wish us to disclose your personal information to such third parties, please update your preferences via our Website or contact us by one of the methods referred to on our Website.

Data protection principles

Under EU laws, anyone acting as a data controller must comply with the eight enforceable principles of good practice. In general terms, these principles provide that personal data must be:

  • Processed fairly and lawfully.
  • Processed for limited purposes (consistent with those notified to you when we collected your 
personal data and other purposes permitted under law) and in an appropriate way.
  • Adequate, relevant and not excessive for the purpose.
  • Accurate and up-to-date.
  • Not kept longer than necessary for the purpose.
  • Processed in line with the rights of the person to whom they relate ñ please see below.
  • Secure, that is that we must take appropriate security measures against unlawful or unauthorised 
processing of your personal data, and against the accidental loss of, or damage to, your personal data. Please see further below.
  • Not transferred to people or organisations situated in countries without adequate protection 
 — please see above.

Personal data security

Where we hold your personal data, we restrict access to your personal data not known to the public to our employees who have a need to know such data and we require our suppliers to take equivalent measures. We train our employees on the importance of customer and employee privacy and confidentiality. We also maintain physical, electronic, and procedural safeguards designed to safeguard the personal data of our members.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your user name and password

Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Website, you are responsible for keeping this password confidential. We ask you:

  • Not to share a password with anyone. Our representatives will not ask you for your password, so 
 any communication or telephone or other request for your password should be treated with 
 suspicion and reported to us using the methods specified on our website.
  • If you believe that someone else has obtained access to your password, to please also change it 
as soon as you can by logging into your account and changing your member details.
  • Not to write down your password.
  • Not to use a password that could easily be guessed by someone else.
  • To keep your computer updated with current anti-virus software and the latest browser versions.
  • Phishing: To treat emails you receive with caution. You may receive an email claiming to be from 
us or with a link that appears to be to our website, where you are prompted to enter your 
password or personal details. This email will not come from us. We never send emails requesting 
log-ins, passwords or other security details. If you think you have received a fraudulent email, 
please forward the entire email to us (including header and footer) and delete it from your 

Privacy practices of third parties

Our website may feature links to third-party sites. We are not responsible for content or privacy policies or practices of any advertisers or linked sites of any third parties. We encourage you to review their privacy policy before providing them with any personal data. Third party sites may collect and use personal data in a way that is different from set out in this Privacy Policy.

Access or correct your personal data

Under EU laws, you have the right to access information about your personal processed by Bite. Where you cannot access those personal data via the Website, you may exercise your access rights as permitted by EU laws. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
You can correct factual errors in your personal data by contacting us by one of the methods provided on our Website.


If you have any questions regarding this Privacy Policy, you can contact us at the email address most relevant to your location as indicated in the addresses on our Website.